What are the 9 QoCs?
The 9 Quality of Care (QoC) indicators as defined by World Health Organisation (WHO) can guide mothers to-be to choose a maternity hospital. These indicators ensure that every pregnant woman and newborn receives high-quality care during childbirth. These standards set expectations for the level of care provided by a hospital and define the delivery experience.
On-time admission makes it possible for rapid assessment of the pregnant woman’s condition, prompt action, and a well-managed delivery.
Changing soiled bedsheets and clothing is necessary for preventing infections and is important for a clean and safe delivery.
Pulling curtains around the bed during check-ups and providing a covering sheet make the mother-to-be feel comfortable and protected. Restricting visitors to the hospital’s visiting hours goes to ensure that the mother and newborn get adequate rest.
Skin-to-skin care means placing the dried and unclothed newborn on its mother’s bare chest or abdomen, with a light blanket covering the baby’s body. Skin-to-skin contact provides warmth and comfort to the newborn and helps facilitate breastfeeding.
Courteous & Respectful
Respectful, polite staff can make the mother (and birth companion) feel welcome and comfortable. Lack of a good attitude on part of hospital staff adds up to stressful situations for the mother.
Ideally, breastfeeding should be initiated within one hour after birth. The early breast milk is very beneficial to the newborn’s health and immunity. It also helps protect the baby from infections.
Emotional Support from Hospital Staff
Labour can be a frightening experience and by providing comforting and reassuring words the hospital staff can positively impact the situation and reduce the emotional stress.
Counselling: Danger signs
Before discharge, a mother should be made aware of signs of infection or illness not only in her newborn but also her own self. This will help her seek timely medical attention.
Counselling: Family Planning
Advice should be given on after-delivery care and hygiene, family planning and different methods of contraception.
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I was told about family planning but wanted more information for which I plan to call the hospital landline. I am very impressed with the way queries were handled and staff’s behavior at the hospital.
I had a very good experience. I appreciate this portal where I can give feedback for the doctor. I really had a great experience with this hospital.
The staff’s behavior was good and the doctor was just perfect.
The services were so good and I loved the staff. They are very respectful to each other and of course us! The doctor was extremely helpful.